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Can I place a C.O.D. order? |
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At this time we do not accept C.O.D. orders.
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Why should I buy from you? |
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Securemart.com is the Web-based division of FCSI, a California
company that has supplied computer hardware, software and professional
services to corporate, government and education accounts for
over 14 years. Our pricing is aggressive and our seasoned group
of Sales Advisors and Customer Service Agents are here to assist
you if needed.
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Are your prices negotiable? |
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The prices on our website are very agresive and is the best pricing we can offer regardless of quantity. We do not have speical pricing for Resellers, Government or education. We do not price match. Shipping charges are not negotiable.
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Are your products new or refurbished? |
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Only one percent of our products are refurbished. Those products are clearly labled "Refurbished" or "Reconditioned" in the description of the product.
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Can I place an Order by phone? |
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If you are not comfortable with placing an on-line order thru
our secure Website, one of our Sales Advisors will be happy
to assist you. Please call us.
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Ship to a different address
than my billing address? |
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Securemart.com will only ship to your credit card billing
address or to another address in the same city. If you wish your product to be shipped to a different
state, please contact your credit card company to have
the shipping address added as an alternate shipping address
on the bank's records before placing your order.
NOTE: We do not ship to P.O. Boxes.
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My Bill To address is a P.O. Box. What do I do? |
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Please do not enter a P.O. Box in the Bill To section. Use your Ship To address instead. Place the order and when you get your order number call Customer Service at (714) 692-3443 option 2 and one of our customer service agents will take your P.O. Box information and bank phone number over the phone. This process may delay your order.
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Can I change my order after
I submit it on-line? |
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Once an order is submitted it can only be changed by contacting
Customer Service. Securemart.com processes orders very quickly
so if you need to make a change, call us immediately.
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How long does it take to process
my order? |
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Securemart.com offices are open Monday to Friday and all orders are processed between the hours of 8AM to 4PM PST. Orders placed after 4pm or on Weekends are processed the following business day.
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Can I track my Order on-line? |
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When you place your order on-line you will receive an E-mail
from us confirming your order. You will then receive a second
E-mail when your order has shipped. You may check the status
of your order on-line typically 48 hours after order placement.
Note: Before calling Securemart.com Customer Service for order
status, please wait at least 48 hours.
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How do I get an Invoice? |
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As you complete the checkout process, the website will prompt
you to print your invoice directly from the web page. Please
keep this copy as this will be your only invoice.
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Can I pickup my Order? |
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No. Securemart.com ships from over 16 regional warehouses
across the country directly to you so you get your items
quickly.
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Can I specify a time and date to have my order delivered? |
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No. The shipping carriers deliver throughout the day and cannot
promise a specific time or date.
When you check your Order Status on our website you will receive
tracking numbers that you can check on the shipping carrier’s
website for delivery date.
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What if my product is on backorder? |
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If you place an order for an item that our website indicated
was available and it turns out to be backordered you will
be notified by phone or E-Mail and you will not be charged
for that item. Securemart.com does not take backorders at
this time.
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My Order did not come on time?
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Delays sometimes do occur with the Delivery Carriers when packages
are shipped. We cannot be responsible for carrier delays. If
we incorrectly shipped your Order we will reimburse you for
the difference in the shipping rates.
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My order was missing items? |
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First, be sure you have checked the entire contents of the
boxes. Second, please be aware that Securemart.com.com does
not stock every item directly in one warehouse. Frequently,
orders are shipped from one or more warehouse locations. The
remainder of your order is likely already on the way. If possible,
please allow an extra 2 business days for the remainder of
your order to arrive, before contacting Securemart.com for
status. You can also check the status of the other items on
our website.
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We value your opinions! If you have any type of issue and would
like to send us a comment (Good or Bad) please click the link
below:
COMMENTS
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Sales Department – Product information, recommendations
or to Order by Phone
Main: 714-692-3443 – Option 1
E-Mail: salesdept@securemart.com
Customer Service Department – Order Status, Billing,
Shipping, Cancellations, Returns
Order status, Billing and Shipping
Main: 714-692-3443 – Option 2
E-Mail: customerservice@securemart.com
Order Cancellations and Returns
Main: 714-692-3443 – Option 3
E-Mail: customerservice@securemart.com
Securemart.com Corporate Headquarters Address
Securemart.com
23800 Via Del Rio
Yorba Linda, CA 92887
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OPEN: Monday – Friday; 8:00AM to 4:30PM - Pacific Standard
Time
CLOSED: Weekends and major holidays.
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Not sure which product to purchase?
One of our experienced Sales Advisors will be happy to
assist in making a selection. You may also place your order
by phone.
Main: 714-692-3443 – Option 1
E-Mail: salesdept@securemart.com
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Customer Service Department
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Customer Service is the cornerstone to any successful
business. The key to our success does not rely on price
alone, but also on the ability to service and support
our customers thru all phases of each transaction. Our
commitment is to respond to our customer’s issues
within 24 hours.
Our team of professionals will do everything possible to
make sure your experience with Securemart.com is as simple
as possible. We want you to keep coming back, and the only
way to accomplish that is to make sure our customer service
is unmatched in the industry.
Main: 714-692-3443 – Option 2
E-Mail: customerservice@securemart.com
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Payment Methods Accepted |
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We accept the following Credit Cards:
VISA, MasterCard, American Express and Discover.
We do not add a surcharge for credit card purchases
In order to expedite your order we need the following information:
- Your name as it appears on the credit card
- Your credit card billing address, as it appears on the
credit card statement.
- Your daytime phone number
- Your credit card number
- The 3 digit number on the back of the card.
If any of this information is incorrect it may cause a delay
in processing your order.
If you wish to have your order shipped to an address other
than the credit card billing address, additional verification
will be required and this may delay your order.
This additional verification is for your protection as it
insures that the person placing the order is the owner of
the credit card.
All credit cards must be from a US Bank or other verifiable
source.
We also accept the following methods of payment:
Cashier's checks or wire transfers.
All checks must clear the bank before we ship your order.
Please contact our Customer Service & Support Department
for more details.
International Credit Cards
We do not accept International Credit cards at this
time.
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Sales tax will be charged if your order is shipped to a California
address.
All orders shipped out of state are non-taxable at this time
Resellers with a valid California Seller’s Permit
may submit a Resale Certificate for tax exemption. Call
Customer Service for details before placing an order.
Customer Service Department: Main: 714-692-3443 – Option 2
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RMA Request
Securemart.com will not accept any merchandise into our
warehouse without a Return Merchandise Authorization (RMA)
Number.
In order to get an RMA number, please call our Customer Service
Department.
RMA’s issued by Securemart.com are good for 10
days only. Product must be received within that time.
RMA numbers cannot be extended or re-issued.
A return is credited in the same manner as you paid.
If you paid with a credit card, the credit will be issued
to that card. If you paid with a check or wire transfer,
a refund check will be issued within 10 business days
from the date the returned product is received in the
Securemart.com warehouse.
Customer Service Department: Main: 714-692-3443 – Option 2
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Securemart.com is committed to protecting your privacy. We
do not sell or share your confidential information with any
other party. We hate it when we end up on someone’s junk
mail list after placing an order so we certainly wouldn’t
do it to you.
Your confidential information will only be used for the following:
- To place and status your order
- To provide customer service and technical support assistance
- To occasionally send e-mails on specials, promotions and
clearance items if you choose to receive this information
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We use the latest SSL Encription technology to protect the
information given to us by our customers. Securemart.com uses
VeriSign to protect our site. This means your information
is transmitted to us utilizing the highest degree of security
that is currently available.
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Delivery Signature Required
for all Shipments |
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All orders shipped will require a signature from the delivery
carrier. Packages will not be left without an adult signature.
You may leave a note for the delivery carrier with your signature
and location to leave your package.
Three (3) Attempts will be made by the delivery carrier. Upon the 3rd and final attempt, the order will be sent back to our warehouse. Customer must contact Securemart.com to have the order re-shipped. All shipping/freight charges are applicable for products returned to our warehouse after 3rd attempt. All orders that are re-shipped out to the customer will incur shipping/freight charge.
Securemart.com offices are open Monday to Friday and all orders are processed between the hours of 8AM to 4PM PST. Orders placed after 4pm or on Weekends are processed the following business day.
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If you need to cancel an order:
Please call our Customer Service Department as soon as
possible. If your order has not shipped, we will cancel
it. If we have already shipped your order and you need
to return it, please read our information on Return Policy.
NOTE:
You will not be charged for order cancellations prior
to shipping.
You will be responsible for shipping charges if your order
has shipped.
Customer Service Department: Main: 714-692-3443 – Option 2
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Product Warranty
All new products carry the full manufacturer's warranty.
Securemart does not warrant the performance or integrity
of any product, but merely passes thru to the customer
whatever the end-user warranty the manufacturers offer
for their products. The manufacturer will provide repair
service during the warranty period.
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Non-Defective Returns |
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Securemart.com will refund most new items within
25 days of receipt of order with the following exceptions:
NOTE:
A 15% restocking fee will apply for all items returned
for refund. Shippin charges are not refundable under any circumstances.
Non- returnable products
NOTE:
Due to Manufacturers restrictions and policies, the
following manufacturer’s products cannot be returned
under any circumstances:
If the manufacturers technical support determines your product is defective they will repair or replace any defective merchandise or refer you to an authorized service center.
Additional manufacturers may be added to this list without notice as manufacturers policies change.
The following additional items are not returnable under any circumstances: Computers, Servers, Desktops, Laptops, Printers, PDA's, Projectors, Software, recordable media, memory, motherboards, processors, consumables ( ink, paper, lamps, batteries, drums, toner, etc...), open box, discontinued, clearance, refurbished, and special order items.
Missing UPC Code
Securemart.com cannot accept any returns or replacement
for ANY product missing the UPC code. Only the product
manufacturer can replace any DEFECTIVE item missing
the UPC sticker.
A NOTE ABOUT PRICES:
Due to the fluctuating prices of computer products and
software, refunds for items purchased will be at the
current selling price of the item at the time a return
is requested. We do not provide price protection after
a purchase has been made because the manufacturers do
not give us price protection.
The RMA must be sent back to Securemart.com with a
delivery carrier that can provide a tracking number
for proof of delivery. We STRONGLY RECOMMEND
that you FULLY INSURE the shipment for the value
of the item(s) being returned. Securemart.com will not
be responsible for items returned that are lost or damaged
in transit. These shipping charges are to be paid by
the customer and are non-refundable.
Please allow approximately 5 business days for your
return to be processed once it has arrived at our warehouse.
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Defective or Damaged in Transit
Product |
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Definitions: A defective product is an
order that arrived in good condition, but the product
inside failed to operate correctly. A damaged in
transit product is one where the box is damaged
and the product inside may be damaged.
My product arrived defective
Securemart.com will replace or refund most new items
within 25 days of receipt of order with the following
exceptions:
Non- returnable products
Due to Manufacturers restrictions and policies, the
following manufacturer’s products cannot be returned
under any circumstances:
If the manufacturers technical support determines your product is defective they will repair or replace any defective merchandise or refer you to an authorized service center.
Additional manufacturers may be added to this list without notice as manufacturers policies change.
The following additional items are not returnable under any circumstances: Computers, Servers, Desktops, Laptops, Printers, PDA's, Projectors, Software, recordable media, memory, motherboards, processors, consumables ( ink, paper, lamps, batteries, drums, toner, etc...), open box, discontinued, clearance, refurbished, and special order items.
Missing UPC CodeSecuremart.com cannot accept
any returns or replacement for ANY product missing the
UPC code. Only the product manufacturer can replace
any DEFECTIVE item missing the UPC sticker.
Who pays for shipping on a defective item?
Securemart.com is not responsible for manufacturer defects.
We are not the manufacturer. Since we are not the manufacturer,
we split the shipping cost with our customer. The customer
pays for shipping to Securemart.com and Securemart.com
pays for the shipping back to you.
There is a restocking fee of 15% on all returns for
refund. Securemart.com is not responsible for manufacturer
defects. We are not the manufacturer. We will replace
an item that is defective with the same product only.
If a refund is requested instead of a replacement we
will charge a 15% restocking fee and the shipping costs are non refundable. Why do we have this
policy? Claiming an item is "defective" is
an easy way out of a restocking fee just because you
no longer want the product you purchased.
A NOTE ABOUT PRICES:
Due to the fluctuating prices of computer products and
software, refunds for items purchased will be at the
current selling price of the item at the time a return
is requested. We do not provide price protection after
a purchase has been made because the manufacturers do
not give us price protection.
If a part of a product is defective, please
return the entire product, including the original manufacturers
packaging, in brand new condition with all accessories,
manuals and blank warranty cards.
If the returned item(s) are not 100% complete the
product may not be returnable or a 15% re-stocking fee
may apply
Customer Service Department: Main: 714-692-3443 – Option 2
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My Product was Damaged in
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If your order arrives and appears to be damaged, do not sign
for it. Please refuse the delivery of the package. The delivery
carrier will return the package to us.
Please call our Customer Service Department and tell
them you have refused the package. You may also e-mail
us at customerservice@securemart.com.
Please indicate your Order Number and the reason the
package was refused.
If you were unable to refuse the delivery, please call the
delivery carrier that delivered you the package and ask them
to pick up the damaged package. Make sure you get a receipt
for the pickup. E-mail us at shipmentrefusal@securemart.com.
Please indicate your Order Number and what the problem was
with the package.
When you call or e-mail us about a damaged package, please
indicate if you want a replacement or a refund.
For replacement, we will only send you the replacement upon
receipt of the returned product to Securemart.com
For refund, we will process your refund of the item
upon receipt of the returned item to Securemart.com.
Customer Service Department: Main: 714-692-3443 – Option 2
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