Securemart.com is committed to protecting your privacy. We do not sell or share your confidential information with any other party. We hate it when we end up on someone’s junk mail list after placing an order so we certainly wouldn’t do it to you.

Your confidential information will only be used for the following:

• To place and status your order
• To provide customer service and technical support assistance
• To occasionally send e-mail's on specials, promotions and clearance items if you choose to receive this information

We use the latest SSL Encryption technology to protect the information given to us by our customers. Securemart.com uses VeriSign to protect our site. This means your information is transmitted to us utilizing the highest degree of security that is currently available.

Not sure which product to purchase?
One of our experienced Sales Advisors will be happy to assist in making a selection. You may also place your order by phone.

Main: 714-692-3443 – Option 1
E-mail: salesdept@securemart.com

Customer Service is the cornerstone to any successful business. The key to our success does not rely on price alone, but also on the ability to service and support our customers thru all phases of each transaction. Each e-mail or phone call to Securemart.com is issued a ticket number. Our commitment is to respond to our customer’s issues within 24 hours.

Our team of professionals will do everything possible to make sure your experience with Securemart.com is as simple as possible. We want you to keep coming back, and the only way to accomplish that is to make sure our customer service is unmatched in the industry.

Main: 714-692-3443 – Option 2
E-Mail: customerservice@securemart.com

OPEN: Monday – Friday; 8:00AM to 4:30PM - Pacific Standard Time
CLOSED: Weekends and major holidays.

In order to expedite your order we need the following information:

• Your name as it appears on the credit card
• Your credit card billing address, as it appears on the credit card statement.
• Your daytime phone number
• Your credit card number
• The 3 digit number on the back of the card.

If any of this information is incorrect it may cause a delay in processing your order.
If you wish to have your order shipped to an address other than the credit card billing address, additional verification will be required and this may delay your order.
This additional verification is for your protection as it insures that the person placing the order is the owner of the credit card.
All credit cards must be from a US Bank or other verifiable source.

We also accept the following methods of payment:
Cashier's checks or wire transfers.
All checks must clear the bank before we ship your order.
Please contact our Customer Service Department for more details.

International Credit Cards & International Orders

We do not accept International Credit cards or process orders outside the U.S. at this time.

Sales tax will be charged if your order is shipped to a California address.
All orders shipped out of state are non-taxable at this time.
Resellers with a valid California Seller’s Permit may submit a Resale Certificate for tax exemption. Call Customer Service & Support for details before placing an order.

Customer Service Department: 714-692-3443 – Option 2

Once Securemart.com receives your on-line order you will receive an e-mail confirmation that your order has been received and is being processed.

Currently Securemart does not ship to Postal Boxes or Mailbox Storefronts.

Delivery Signature Required for all Shipments  

All orders shipped will require a signature from the delivery carrier. Packages will not be left without an adult signature 

Three (3) Attempts will be made by the delivery carrier. Upon the 3rd and final attempt, the order will be sent back to our warehouse. Customer must contact Securemart.com to have the order re-shipped. All shipping/freight charges are applicable for products returned to our warehouse after 3rd attempt. All orders that are re-shipped out to the customer will incur shipping/freight charge

Securemart.com offices are open Monday to Friday and all orders are processed between the hours of 8AM to 4PM PST. Orders placed after 4pm or on Weekends are processed the following business day.

Hawaii and Alaska orders - Federal Express 2nd Day Service Shipping Charges Apply.

Based on the shipping option you selected (Ground, 2-Day and Overnight) your order will ship via UPS, FedEx, or other reliable freight carriers. Items in Stock will be shipped to you from the closest distribution warehouse across in the United States. We will only ship products to locations in the United States at this time.

If you need to cancel an order:
Please call our Customer Service Department as soon as possible. If your order has not shipped, we will cancel it. If we have already shipped your order to you and you need to return it, please read our information on Product Returns.

NOTE:
You will not be charged for order cancellations prior to shipping.
You will be responsible for shipping charges if your order has shipped.

Customer Service Department: 714-692-3443 – Option 2

RMA Request

Securemart.com will not accept any merchandise into our warehouse without a Return Merchandise Authorization (RMA) Number.
In order to get an RMA number, please call our Customer Service Department.

RMA’s issued by Securemart.com are good for 10 days only. Product must be received within that time. RMA numbers cannot be extended or re-issued.

A return is credited in the same manner as you paid. If you paid with a credit card, the credit will be issued to that card. If you paid with a check or wire transfer, a refund check will be issued within 10 business days from the date the returned product is received in the Securemart.com warehouse.

Customer Service Department: 714-692-3443 – Option 2

NOTE:
A 15% restocking fee will apply for all items returned for refund. Shipping charges are not refundable under any circumstances.

Non-Returnable products

NOTE:
Due to Manufacturers restrictions and policies, the following manufacturer’s products cannot be returned under any circumstances:

If the manufacturers' technical support determines your product is defective they will repair or replace any defective merchandise or refer you to an authorized service center.
Additional manufacturers may be added to this list without notice as manufacturers policies change.

The following additional items are not returnable under any circumstances: Computers, Servers, Desktops, Laptops, Printers, PDA's, Projectors, Software, recordable media, memory, motherboards, processors, DVD players, consumables ( ink, paper, lamps, batteries, drums, toner, etc...), open box, discontinued, clearance, refurbished, and special order items.

Missing UPC Code: 

Securemart.com cannot accept any returns or replacement for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.

A NOTE ABOUT PRICES:
Due to the fluctuating prices of computer products and software, refunds for items purchased will be at the current selling price of the item at the time a return is requested. We do not provide price protection after a purchase has been made because the manufacturers do not give us price protection.

The RMA must be sent back to Securemart.com with a delivery carrier that can provide a tracking number for proof of delivery. We STRONGLY RECOMMEND that you FULLY INSURE the shipment for the value of the item(s) being returned. Securemart.com will not be responsible for items returned that are lost or damaged in transit. These shipping charges are to be paid by the customer and are non-refundable.
Please allow approximately 5 business days for your return to be processed once it has arrived at our warehouse.

Definitions: A defective product is an order that arrived in good condition, but the product inside failed to operate correctly. A damaged in transit product is one where the box is damaged and the product inside may be damaged.

My product arrived defective

Securemart.com will replace or refund most new items within 25 days of receipt of order.

There is a restocking fee of 15% on all returns for refund. Securemart.com is not responsible for manufacturer defects. We are not the manufacturer. We will replace an item that is defective with the same product only. If a refund is requested instead of a replacement we will charge a 15% restocking fee and shipping costs are non refundable. Why do we have this policy? Claiming an item is "defective" is an easy way out of a restocking fee just because you no longer want the product you purchased.

* If the product returned is not 100% complete the product may not be returnable.

Non- returnable products

Due to Manufacturers restrictions and policies, the following manufacturer’s products cannot be returned under any circumstances:

If the manufacturers' technical support determines your product is defective they will repair or replace any defective merchandise or refer you to an authorized service center.
Additional manufacturers may be added to this list without notice as manufacturers policies change.

The following additional items are not returnable under any circumstances: Computers, Servers, Desktops, Laptops, Printers, PDA's, Projectors, Software, recordable media, memory, motherboards, processors, DVD players, consumables ( ink, paper, lamps, batteries, drums, toner, etc...), open box, discontinued, clearance, refurbished, and special order items.

Missing UPC CodeSecuremart.com cannot accept any returns or replacement for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.

Who pays for shipping on a defective item?
Securemart.com is not responsible for manufacturer defects. We are not the manufacturer. Since we are not the manufacturer, we split the shipping cost with our customer. The customer pays for shipping to Securemart.com and Securemart.com pays for the shipping back to you.

There is a restocking fee of 15% on all returns for refund. Securemart.com is not responsible for manufacturer defects. We are not the manufacturer. We will replace an item that is defective with the same product only. If a refund is requested instead of a replacement we will charge a 15% restocking fee. Why do we have this policy? Claiming an item is "defective" is an easy way out of a restocking fee just because you no longer want the product you purchased.

A NOTE ABOUT PRICES:
Due to the fluctuating prices of computer products and software, refunds for items purchased will be at the current selling price of the item at the time a return is requested. We do not provide price protection after a purchase has been made because the manufacturers do not give us price protection.

If a part of a product is defective, please return the entire product, including the original manufacturers packaging, in brand new condition with all accessories, manuals and blank warranty cards.
If the defective returned item(s) for replacement are not 100% complete the product may not be returnable at all or a 15% re-stocking fee may apply

Customer Service Department: 714-692-3443 – Option 2

If you were unable to refuse the delivery, please call the delivery carrier that delivered you the package and ask them to pick up the damaged package. Make sure you get a receipt for the pickup. E-mail us at customerservice@securemart.com. Please indicate your Order Number and what the problem was with the package.

We will only send you the replacement upon receipt of the returned product to Securemart.com

Customer Service Department: 714-692-3443 – Option 2

Customer Service Department – Order Status, Billing, Shipping, Cancellations, Returns

Order status, Billing and Shipping

Main: 714-692-3443 – Option 2
E-Mail: customerservice@securemart.com

Order Cancellations and Returns

Main: 714-692-3443 – Option 3
E-Mail: customerservice@securemart.com

Securemart.com Corporate Headquarters Address

Securemart.com
23800 Via Del Rio
Yorba Linda, CA 92887

Any typographical error in product pricing, graphics, photographic, specifications stock availability, special offers, or referrals from shopping comparison sites may contain inaccuracies and are subject to correction. While we make every effort to provide our customers with the most accurate pricing and data information thru our advanced automated systems, errors will occur. We recommend verifying all specifications of an item on the, manufacturer's web site prior to purchase.

All such documentation and graphics are provided "As IS" without warranty.

In the event a product is listed at an incorrect price, Securemart.com reserves the right to refuse or cancel any orders placed for product listed at the incorrect price.

If a product price is actually lower than our posted price on Securemart.com, we will charge you the lower amount and notify you by e-mail.

If a product price is actually higher than the posted price on Securemart.com, we will notify you of the error and allow you to cancel the order. If your credit card has already been charged or you have paid by check for the purchase and your order is cancelled, Securemart.com will process a refund.

NO CONSEQUENTIAL DAMAGES. Seller shall not be liable for buyer’s loss of profits, business expenses, business goodwill, or other consequential damages under any circumstances, including seller’s breach of this agreement. Buyer has accepted this restriction on its right to recover consequential damages as a part of its bargain with seller. Buyer realizes and acknowledges that the price of the goods would be higher if seller were required to be responsible for buyer’s consequential damages.

WAIVER AND INDEMNIFICATION: BUYER hereby waives, releases and discharges SELLER from any and all claims, including, but not limited to, claims for injury to persons or property, relating to of arising out of the selection, packing, shipment, installation, use, misuse, design or manufacture of the GOODS. BUYER hereby agrees to indemnify seller from any and all claims, including, but not limited to, claims for injury to persons or property, relating to or arising out of the selection, packing, shipment, use, misuse, design or manufacture of the goods.

ARBITRATION OF DISPUTES: Any controversy, dispute, or claim, of whatever nature, arising out of, in connection with, or in relation to the interpretation, performance or breach of this AGREEMENT, including any claim based on contract, tort, or statute, shall be resolved at the request of any party to this AGREEMENT by final and binding arbitration conducted at a location determined by the arbitrator in Orange County, California, administered by and in accordance with the then existing rules of Practice and procedure of Judicial Arbitration & Mediation Services, Inc. (J.A.M.S.). Judgment upon any award rendered by the arbitrator may be entered by any state or federal court having jurisdiction thereof. Such judgment shall be final, non-appeal able, and not subject to trial de novo.

NON-WAIVER: Failure by either party to enforce any provision of this AGREEMENT, or of any order, shall not constitute a waiver of such provision or prejudice the right of either party to enforce such provision at any subsequent time.